🚀 ERUCA Return Policy
Last updated: [07.21.25]
We stand behind everything we create. If you’re not feeling your order, no worries — let’s make it right.
🔁 Returns
We accept returns within 14 days of your delivery date, as long as:
-
Items are unworn, unwashed, and in original condition
-
Tags (if any) are still attached
-
You have proof of purchase (order number or receipt)
We do not accept returns on:
-
Final sale items
-
Limited releases (if marked as non-returnable)
-
Customized or pre-order items
💸 Refunds
Once we receive and inspect your return, we’ll notify you by email. If approved, your refund will be processed back to your original payment method within 5–7 business days.
Shipping costs are non-refundable, and you’re responsible for return shipping unless the return is due to a defect or mistake on our end.
♻️ Exchanges
Need a different size or color?
Just email us at [email protected] within the 14-day return window. If we have it in stock, we’ll help you set up an exchange.
❗ Damaged or Wrong Items
If your item arrives damaged or you received the wrong product — that’s on us.
Email us ASAP at [email protected] with:
-
Your order number
-
A photo of the item
-
A quick description of the issue
We’ll get you taken care of right away.
📬 How to Start a Return
-
Email us at [email protected]
-
Include your order number and reason for return
-
We’ll respond with return instructions
Please don’t send anything back without contacting us first — it may delay your refund or replacement.
🛑 Still have questions?
Hit us up anytime at [email protected] — we’re here to help.